Bond Special Offer: Terms and Conditions
Effective date: 1 November 2026
Contents
These Bond Special Offer Terms & Conditions (the “Special Offer Terms”) apply when you view, claim or redeem a Special Offer made available through the Bond Digital Platform.
By claiming or attempting to redeem a Special Offer, you agree to these Special Offer Terms, the specific conditions displayed with the relevant Special Offer and the applicable Bond Terms of Use.
1. What is a Special Offer?
A Special Offer is a promotional benefit made available by a participating Bond venue, business or other Partner (the “Partner”) to eligible Bonders through the Bond Digital Platform.
Examples may include:
a complimentary dessert with a qualifying main course
a complimentary drink when qualifying drinks are purchased
free or discounted admission
a percentage discount
a fixed-value discount
a complimentary upgrade
a preferential package or experience
another promotional benefit described on the Bond Digital Platform
The exact benefit and conditions applicable to you are those displayed with the specific Special Offer.
2. Who provides the Special Offer?
The Special Offer is provided and fulfilled by the Partner identified on the Bond Digital Platform.
Bond is the brand under which the digital platform, services and related features are provided.
The Bond Digital Platform is operated and provided by Elaqa for Design Services LLC, a company established in the United Arab Emirates (the “Company”, “we”, “our” or “us”).
The Company provides the technology that enables you to discover, claim and, where applicable, validate a Special Offer through the Bond Digital Platform.
Bond does not itself provide the food, beverage, admission, experience, service, discount or other benefit included in the Special Offer.
Any purchase of a Partner’s products or services is a transaction between you and the Partner.
The Partner remains responsible for fulfilling the Special Offer in accordance with the conditions displayed on the Bond Digital Platform and applicable law.
Your use of the Bond Digital Platform remains governed by the Bond Terms of Use, Bond Privacy Policy, Bond Cookie Policy and, where applicable, Bond Terms of Sales.
Mandatory consumer rights applicable in your jurisdiction are not excluded or limited by these Terms.
3. Offer-specific conditions
Before claiming a Special Offer, you should review the conditions displayed on the Bond Digital Platform.
These conditions may include:
validity dates
applicable days and times
minimum purchase or spend
qualifying products or services
booking requirements
Redemption limits
availability restrictions
exclusions or blackout periods
age or other eligibility requirements
territorial or location restrictions
whether the offer can be combined with other promotions
any other material conditions
The conditions displayed with the specific Special Offer form part of the terms applicable to that Claim and Redemption.
Where a specific Offer Condition conflicts with a general provision of these Special Offer Terms, the specific Offer Condition governs that particular Special Offer, except to the extent that applicable law requires otherwise.
4. How to Claim
To claim a Special Offer, select the applicable offer on the Bond Digital Platform and follow the instructions displayed on the Bond Digital Platform.
A Claim does not necessarily mean that the Special Offer has already been redeemed.
The Company may issue or display a Redemption Code associated with your Claim.
A Claim does not guarantee availability of the Partner’s products, services, seating, inventory or other capacity unless the Special Offer expressly states otherwise.
5. Redemption Code
A Redemption Code is a digital code or electronic credential provided through the Bond Digital Platform for the purpose of validating your eligibility to redeem the Special Offer.
Unless stated otherwise in the specific Special Offer:
the Redemption Code is intended for your use
it is associated with the relevant Special Offer
it cannot be sold or commercially resold
it has no cash value
it cannot be exchanged for cash
it may only be used in accordance with the Offer Conditions
it may only be redeemed once
The Company may invalidate a Redemption Code where it has expired, has already been redeemed or is reasonably suspected of being fraudulent, duplicated, manipulated or improperly obtained.
6. How to redeem
Unless the specific Special Offer states otherwise:
Claim the offer → Visit the Partner → Present your Redemption Code → Have the code validated → Receive the benefit
You must present the Redemption Code to the Partner’s authorised staff before the benefit is provided.
The Partner may validate the Redemption Code through the Bond Digital Platform or another validation mechanism authorised by the Company.
A screenshot, copied code, expired code or otherwise invalid redemption credential may be rejected.
The Partner may refuse an invalid or expired Redemption, a duplicated Redemption, a fraudulent Redemption attempt, or a Redemption that does not satisfy an eligibility condition clearly disclosed in the Special Offer.
Where applicable law provides mandatory rights or remedies, those rights remain unaffected.
7. What you pay
Some Special Offers provide a benefit only when you purchase another qualifying product or service.
For example:
Buy 2 drinks and get 1 free: that you must purchase and pay for the two qualifying drinks.
Free dessert with a main course: that you must purchase the qualifying main course.
Unless expressly stated otherwise in the Special Offer, applicable taxes, service charges, gratuities, delivery charges or other charges relating to the paid portion of the transaction remain payable in accordance with the Partner’s applicable terms.
The Partner is responsible for the applicable pricing and tax treatment of its products and services.
8. Validity, availability and local requirements
A Special Offer may only be redeemed during its stated validity period and subject to its published conditions.
Availability, opening hours, capacity, age requirements, booking requirements and other conditions may vary by Partner and location.
The Partner is responsible for complying with the laws applicable to the provision of the Special Offer in the relevant jurisdiction.
The Special Offer may be restricted or unavailable in certain countries, territories, locations, periods or circumstances where required by law or by Bond platform policies.
Nothing in these Terms limits mandatory consumer rights applicable to you.
9. Redemption limits
Unless otherwise stated in the Special Offer, limits may apply to the number of times a Special Offer can be claimed or redeemed by the same Bonder.
A Special Offer may also be subject to a limit per:
visit
transaction
day
account
group
qualifying purchase
The applicable limit displayed on the Bond Digital Platform shall apply.
10. Combining offers
Unless the Special Offer expressly states otherwise, it cannot be combined with another promotion, discount, voucher or promotional benefit provided by the Partner.
The Partner may apply its standard terms to the paid portion of the transaction.
11. Changes, suspension or withdrawal
The Company or the Partner may suspend, modify or withdraw a Special Offer where reasonably necessary.
Reasons may include:
legal or regulatory requirements
safety concerns
fraud prevention
technical issues
material unavailability
Partner non-compliance
protection of the Bond Digital Platform or user experience
Where you have already received a valid Redemption Code, the conditions applicable at the time of your Claim will generally apply, subject to circumstances where withdrawal or modification is required by law, safety, fraud prevention, technical integrity or another legitimate reason.
Nothing in these Terms limits any mandatory rights you may have under applicable consumer protection law.
12. If the Partner cannot honour a valid Redemption
If a valid Redemption Code cannot be redeemed as expected, you should first raise the issue with the Partner at the Venue.
Where appropriate, you may also contact Bond support through the support channel made available through the Bond Digital Platform.
The Company may assist with technical issues relating to the Bond Digital Platform, Claim or Redemption Code.
The Company does not control the Partner’s products, services, staff, premises or business operations.
Nothing in this section limits any legal remedy or right that may apply to you.
13. Relationship with the Partner
The Partner is responsible for the underlying product or service and for fulfilling the Special Offer.
Any complaint concerning the quality, safety, availability, pricing, service or fulfilment of the Partner’s products or services should generally be addressed to the Partner, subject to your rights under applicable law.
The Partner’s own terms may also apply to the underlying purchase or transaction.
14. Bond’s role
Bond acts as a digital intermediary and technology platform that facilitates the discovery, Claim and, where applicable, Redemption of Special Offers provided by Partner Venues.
The Bond Digital Platform does not become the provider of the underlying product or service merely because the Special Offer is made available, claimed or redeemed through the Bond Digital Platform.
The Company does not guarantee the availability, quality, legality, safety or suitability of a Partner’s underlying products or services, except to the extent required by applicable law.
The Company may suspend or modify a Special Offer where reasonably necessary for legal compliance, fraud prevention, safety, technical integrity or other legitimate operational reasons.
The Company does not guarantee that a Special Offer will generate or result in any particular outcome for you or the Partner.
Mandatory rights and remedies that apply to you under the law of your jurisdiction remain unaffected.
15. Privacy
Information processed in connection with your use of a Special Offer is handled in accordance with the Bond Privacy Policy.
The Company may process information relating to your Claim, Redemption Code and Redemption activity for purposes including:
providing the Special Offer functionality
validating Redemptions
preventing fraud and misuse
providing customer support
measuring and improving the Bond Digital Platform
analysing Special Offer performance
complying with legal and regulatory requirements
Where reasonably necessary, limited information may be provided to the Partner for the purpose of validating and fulfilling the Special Offer.
The Partner may independently process information that it collects directly from you in accordance with its own privacy obligations.
16. Fraud and misuse
You must not:
duplicate or manipulate a Redemption Code
attempt to redeem the same code more than once
use a Redemption Code that does not belong to you without authorisation
sell or commercially resell a Special Offer
circumvent redemption restrictions
manipulate or interfere with the Bond Digital Platform
use technical means to bypass eligibility or redemption controls
otherwise misuse the Special Offer functionality
The Company may suspend, cancel or invalidate a Claim or Redemption Code where it reasonably suspects fraud, abuse, manipulation or other misuse.
17. Eligibility
Your use of the Bond Digital Platform and your general eligibility to use the Service are subject to the Bond Terms of Use.
Additional eligibility requirements may apply to a particular Special Offer and will be displayed with that Special Offer.
These requirements may include:
minimum age
purchase requirements
group size
booking requirements
location
date and time
membership status
other eligibility requirements
18. Mandatory consumer rights
Nothing in these Special Offer Terms is intended to exclude, restrict or waive rights, guarantees, remedies or protections that cannot legally be excluded or limited under the law applicable to you.
If the law in your jurisdiction provides greater protection than these Terms, the applicable law prevails to the extent required.
19. Applicable Bond Terms
These Special Offer Terms do not replace the general Bond legal framework.
Your use of the Bond Digital Platform remains subject to the applicable:
Bond Terms of Sales, where applicable
Bond Special Offer Commercial Terms & Redemption Rules, which govern the Partner’s obligations in respect of a Special Offer
The specific conditions displayed with the Special Offer also apply to that Special Offer.
Where these Special Offer Terms and a specific Offer Condition conflict, the Offer Condition governs that specific Special Offer, subject to mandatory law.
20. Updates to these Terms
The Company may update these Special Offer Terms from time to time to reflect:
changes in the Bond Digital Platform
new Special Offer functionality
legal or regulatory requirements
security requirements
changes in operational practices
The version applicable to your Claim will generally be the version in effect when the Claim is made.
An update will not retroactively remove mandatory rights or protections applicable to a Claim already made.
21. Contact and support
If you experience a technical issue with a Claim or Redemption Code, you may contact Bond support through the support channel made available through the Bond Digital Platform.
Questions concerning the underlying products, services, pricing or fulfilment of a Special Offer should generally be addressed to the Partner.
Where a matter involves both a technical issue relating to the Bond Digital Platform and a Partner fulfilment issue, the Company and the Partner may cooperate to resolve the matter.
